PRIVACY POLICY | RJ Clinic
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隐私政策

介绍

RJ Clinic 致力于保护您的个人数据，并将保护您的隐私放在首位。

本隐私声明解释了我们如何根据 2010 年个人数据保护法（“PDPA”）保护您的个人数据隐私。请注意，隐私声明根据大多数司法管辖区的数据隐私通用原则进行了简化，但可能会因当地要求而略有不同。

 

 

我们收集哪些个人数据？

我们直接从您或第三方收集的个人数据类型取决于收集情况以及请求的服务或进行的交易的性质。它可能包括（但不限于）：

  • 链接回个人的个人信息，例如姓名、性别、出生日期、护照和其他个人身份证号码。

  • 联系信息，例如地址、电话号码和电子邮件地址。

  • 支付信息，例如信用卡或借记卡信息，包括持卡人姓名、卡号、账单地址和到期日。

  • 旅行信息，例如航班信息、饮食和座位以及其他服务偏好。

  • 健康信息，例如医疗记录和请求。

  • 技术信息，例如 IP 地址。

  •  统计数据，例如乘客数量和网站点击率。

 

 

我们如何收集您的个人数据？

本隐私声明涵盖提供给我们的任何个人数据：

  • 在我们的诊所向我们登记时

  • 通过我们的网站时事通讯

  • 根据任何其他合同协议或安排。

  • 路演

 

 我们收集个人数据的其他一些方式还包括（但不限于）：

  • 当我们通过电话、信件、传真和电子邮件与您联系时。

  • 当您访问我们的网站或我们的承包商网站之一时。

  • 当您亲自联系我们时。

  • 当我们亲自与您联系时。

  • 当我们从第三方收集有关您的信息时。

  • 当您通过社交媒体或互动应用程序（包括但不限于 Facebook、Twitter、Instagram 等）与我们互动时。

  • 来自公开来源。

  • 移动服务。

 

 

我们如何从我们的网站收集您的个人数据？

IP地址

我们使用您的 IP 地址来帮助诊断我们服务器的问题，并管理我们的网站。您的 IP 地址用于帮助识别您和您的会员信息，并收集广泛的人口统计信息。

 

用户反馈表

我们的客户服务反馈表要求您提供联系信息（例如您的姓名和电子邮件地址），以便我们回复您的意见。我们使用注册表中的联系信息向您发送有关我们公司的信息。必要时，您的联系信息也用于与您联系。人口统计和个人资料数据也在我们的网站上收集。我们使用您的个人数据来定制您在我们网站上的体验，根据您的喜好向您展示我们认为您可能感兴趣的内容。

 

关于 Cookie 的信息

Cookie 是网站可以发送到您的浏览器的数据元素，然后浏览器可能会将其存储在您的系统上。我们在某些页面中使用 cookie 来存储您的偏好并记录会话信息。然后，我们收集的信息将用于确保为我们的用户提供更加个性化的服务水平。您可以调整浏览器的设置，以便在收到 cookie 时收到通知。请参阅您的浏览器文档以检查您的计算机上是否启用了 cookie 或请求不接收 cookie。

 

 

我们将您的个人数据用于什么目的？

我们可能出于以下目的（“目的”）使用您的个人数据：

  • 使我们能够为您提供服务和履行我们的服务。

  • 能够处理任何商业交易

  • 促进您参与忠诚度计划

  • 向您发送有关产品和活动的促销和信息、升级优惠或与您的治疗或查询有关的其他通知

  • 保护您自己和/或其他客户的安全和福祉。

  • 调查和回应您的索赔。

  • 遵守任何法律或法规要求。

  • 提醒您完成预订和/或提供我们的帮助（例如，在由于技术困难而未能完成的情况下）。这是一项可选服务。您可以随时点击每封此类电子邮件底部的链接，选择不接收这些电子邮件。

  • 联系您进行产品或客户满意度调查和市场调查。

  • 用于上述任何目的的所有其他辅助目的。 

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我们向谁披露您的个人数据？

我们不会将您的个人数据交易或出售给第三方。您的个人资料只能披露或转移给以下可能位于马来西亚境内或境外的第三方，以实现目的：​​

  • 安全和安保人员。

  • 信用卡验证提供商、数据仓库和其他第三方，以便处理您的商业交易。

  • 法律允许或要求的法律机构，例如遵守有管辖权的法院发出的搜查令或传票。

  • 适用于您的海关、移民或其他监管机构。

  • 我们的承包商、服务提供商、顾问、审计员和顾问需要了解。

 

除上述外，您的个人资料也可能被披露或转移给 RJ Clinic （包括其附属公司和子公司）的任何实际和潜在的受让人、受让人或收购方（马来西亚境内或境外）或RJ Clinics 的业务、资产或集团公司，或与任何公司重组或活动有关，包括重组 Renee Clinic 以转移业务、资产和/或负债。

RJ Clinic 应采取实际步骤确保其员工、管理人员、代理人、顾问、承包商和上述其他参与收集、使用和披露您的个人数据的第三方遵守和遵守本隐私声明的条款。

 

 

我们可以将您的个人数据保留多长时间？

我们保留您的个人数据的时间不会超过实现目的所需的时间。但是，相关个人数据可能会根据以下条件保留：

  • 当法律要求时。

  • 法律诉讼已经发生和未决的地方。

  • RJ Clinic 的商业/运营目的

RJ Clinic 应采取一切合理措施确保所有个人数据在不再需要时被销毁或永久删除。

 

 

变更通知

请注意，本隐私声明可能会根据适用的法律法规不时进行修订，此类变更可能适用于您。 本隐私声明的最新版本将提供给所有客户。

请不时访问我们的网站以获取我们隐私声明的更新。

 

 

接触

如对我们处理您的个人数据或 RJ 诊所的个人数据保护政策有任何疑问、疑虑或投诉，请联系我们 at care@rjclinic.my

隐私政策

We are delighted to offer convenient and reliable shipping options to ensure your RJ products are delivered to you in a timely manner. Please review the following shipping information before placing your order.

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  • Order Processing Time:

    • Orders are typically processed and prepared for shipment within 3 business days from the date of purchase.

    • Please note that processing times may be longer during peak seasons or promotional periods and public holidays.

  • Shipping Methods and Delivery Timeframes:

    • We currently offer the following shipping methods:

      • a) Standard Shipping: Estimated delivery within 3 to 7 business days. 

      • b) International Shipping: Estimated delivery varies depending on the destination country. Please contact us for the rate

    • Please note that delivery times are approximate and may be subject to delays due to unforeseen circumstances, such as weather conditions or carrier issues.

  • Order Tracking:

    • Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided during checkout).

    • You can use the tracking number to monitor the progress of your shipment through our website or the respective carrier's online tracking system.

  • Shipping Restrictions:

    • We currently offer shipping within Malaysia. However, certain products may have specific shipping restrictions due to local regulations or hazardous materials content.

    • If your shipping address falls outside our shipping zone or includes a restricted product, you will be notified during the checkout process.

  • Shipping Fees:

    • Shipping fees are calculated based on the weight, dimensions, and destination of your order.

    • Shipping fees are waived for orders above RM50 in West Msia (WM) and above RM100 in East Msia (EM).

    • The exact shipping cost will be displayed during the checkout process before you make your payment.

  • Address Accuracy:

    • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues.

    • We are not responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.

  • Customs and Duties:

    • For international orders, please note that customs duties, taxes, or import fees may be imposed by the destination country's customs authorities.

    • Any additional charges related to customs clearance are the responsibility of the customer.

    • We recommend contacting your local customs office for more information on customs policies and potential charges.

  • Lost or Stolen Packages:

    • We are not responsible for lost or stolen packages after they have been successfully delivered to the provided shipping address.

    • If you encounter any issues with lost or stolen packages, please contact the respective shipping carrier to file a claim.

If you have any further questions or require assistance regarding shipping, please don't hesitate to contact our customer support team. We appreciate your understanding and cooperation.

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RJ CLINIC Team

隐私政策

Thank you for choosing RJ CLINIC for your skincare & health needs. We strive to provide you with high-quality products and excellent customer service. However, we understand that sometimes returns or refunds may be necessary. Please read our return/refund policy carefully before making a purchase.

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  • Eligibility for Returns/Refunds:

    • We accept returns/refunds within 14 days from the date of delivery.

    • To be eligible for a return/refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

    • Personalized or customized products are not eligible for returns/refunds unless they are defective or damaged upon arrival.

  • Return/Refund Process:

    • To initiate a return/refund, please contact our customer support team at care@rjclinic.my and 016-6651353 within the specified time frame.

    • Our team will guide you through the return/refund process 

    • Please pack the item securely, including all original packaging, 

    • Send the package to the address provided by our customer support team.

    • We recommend using a trackable shipping method to ensure the safe return of the item.

  • Refund Options:

    • Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

    • If the return is approved, we will initiate a refund to your bank account within 14 business days.

    • Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer's policies.

  • Return Shipping Costs:

    • If the return/refund is due to our error (e.g., wrong item shipped, defective/damaged product), we will cover the return shipping costs.

    • If the return/refund is due to personal preference or any other reason not attributable to us, the customer will be responsible for the return shipping costs.

  • Non-Returnable Items:

    • Certain items are non-returnable/refundable, including opened or used products, items purchased during clearance/sale events, and gift cards.

  • Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery.

    • We may request photos or additional information to assess the damage or defect.

    • We will arrange a replacement or provide a refund for the damaged/defective item, including any associated shipping costs.

  • Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired item.

  • Changes to the Policy:

    • We reserve the right to modify or update this return/refund policy at any time. Any changes will be effective immediately and applicable to all future purchases.
       

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We appreciate your understanding and support.

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RJ CLINIC Team

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